Who do I talk to if I have a concern?

How we like to work with families.

We have over 1000 parents connected with the school and we try as much as possible to meet everyone as quickly as possible. We try and find a private space for you to speak about your concern. Sometimes we might need another professional to give another perspective or expertise. We want an equitable relationship with families where we respect the information you provide and we share how we work. This works best when our staff are treated respectfully, calmly and not in an aggressive manner.

During these challenging times  (Covid-19) we ask that for communication you either call the school and request a call back or you can email your teacher using their teacher name e.g Mr.Helliwell@pegasusprimary.org. Your teacher will then respond. Please accept that teachers will only reply during working hours and will attempt to respond within 48 hours. 

If you need a meeting this will be social distanced and you may well be offered a virtual call first. 

I want to talk to someone about my child’s learning and well-being

In the first instance, it is important to have a discussion with the class teacher. They are really happy to listen to your views, find out what you know and share how we are working with your child at school. The best time for class teachers is after school. Please ask the office for an appointment with the teacher and we will make an appointment that gives both you and the teacher enough time to discuss it in depth. A phase leader (such as one of the year group leaders may be able to help as well).

I want to talk about an absence, attendance or punctuality?

We have an attendance officer, Miss Jaime Archer, that will support any of your concerns around attendance. You may contact her at school by calling the school number.

We also have a number of home school link workers that are available to talk too about attendance if your child is struggling to come to school. They can provide you with ideas and support to ensure your child gets a really good education through good attendance and punctuality. The school office has relevant forms and can also help with attendance and absence.

I want to talk about my child’s special needs (learning, medical, physical or mental well-being)?

You may wish to talk with the class teacher or the Special Educational Needs and Disability Coordinator (SENDCO), Mrs Kathy Hodder-Williams. The office will be able to make an appointment for you and the school to meet.

I want to talk about paying for school lunches, trips, visits, uniform?

The school office has payment plans and details of free school meals, etc. Please pop in, call us or email us with your query.

We have a hardship fund for families in need for uniform. Please contact the home school link workers if this applies to you. 

I want to talk to someone about a safeguarding matter (if you’re worried about a child’s safety)?

We have a number of trained safeguarding leads at Pegasus. We work as a team to ensure all matters related to the safeguarding of our whole community are addressed and supported through a mulit-agency approach. 

In the reception you will see they are displayed with photos that will help you identify them. 

If you have a concern that you wish to share with someone, please speak with the school office initally and they will pass you on to the relevant person. Different concerns can sometimes mean different professionals.

Immediate Danger:

If you think a child is in immediate danger, call the police on 999.

Immediate Concern:

If you have a concern about a child, please call MASH (Multi Agency Safeguarding Hub) on 0345 050 7666

The team:

Please also go to the Safeguarding page of the website for advice and support.

Useful links to support well-being and gain further advice:

Young minds has a lot of information and support for parents. 

Parenting with a mental illness support information click here

If you're concerned about a child or young person's mental health, you can get free, confidential advice via phone, email or webchat from the Young Minds Parents Helpline.

For children there is Childline: under 19s can call 0800 1111 for free, confidential support

Self care information from Anna Freud Centre

Introducing Ollee – a virtual friend (ParentZone/BBC Children In Need)

Ollee is a digital friend for children aged 8-11, created by Parent Zone and funded by BBC Children in Need’s A Million & Me initiative, which aims to make a difference to children’s emotional wellbeing.

It is designed to help children reflect on how they feel. There are a range of scenarios that can be explored together. Children can choose an emotion that matches how they feel about it: happy, angry, sad, confused, frustrated, stressed or worried. They can next choose from a list of topics – for instance, a child who was worried about school might be able to select ‘I haven’t done my homework’ as the cause of their worry. 

You can more information and download the Ollee app here: https://parentzone.org.uk/Ollee